Returns + Exchanges
What's your return policy?
We offer 45-day returns for all customers worldwide!
Before getting started, please check below to see if your items are eligible for a return.
Gift Series
The gift series can only be returned as a set. No individual item can be returned for refund and/or store credit.
All returns must be:
- Unworn
- Have no signs of wear or damage
- In all original packaging (box and pouch included)
Should the returned item not meet the above return guidelines, Plain.J has the right to deny refund and have the item re-shipped to customers.
How much is the return shipping fee?
Make sure to check our return policy to see if your item is eligible for a return!
Please note returns have to be on trackable shipping and you are responsible for the arrangement and its cost. Please note your original shipping fee is not refundable and will be deducted from the refundable amount. Orders may also have duties and taxes incurred. You are responsible for paying these fees and we’re unable to refund them, even if the order is returned back to us.
When will I receive my refund?
Please note your return will be processed within 5-7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email!
Kindly note that worldwide shipping is experiencing ongoing delays and your return package may not make in time for your return cut-off date. But, we are happy to accept them as long as the parcel is shipped out before the date, according to the tracking details.